You have questions and we are happy to answer them. Here you will find an overview of our FAQs as well as a contact form which you can easily use to simply submit further requests to us. Our trained and dedicated customer service will get back to you as soon as possible.
Mo - Fr 8:00 am - 5:00 pm
+49 (0) 8221 257 330
How long is your shipping duration?
Our shipping takes place on the same business day and otherwise the next business day. The shipping time depends on your delivery location.
More details about our delivery times can be found here.
Do you also ship outside of Germany?
Of course we do! Here you can find an overview of all countries and zones that we supply.
What is the minimum order amount for free shipping?
Within Germany we deliver free of shipping costs only for online orders with DHL from 100,- € net & GLS from 250,- € net value of goods. The conditions for free shipping outside Germany can be found here.
How can I redeem my coupon code?
The exact explanation of how coupon codes are redeemed with us will follow soon on a separate page. Until then, our customer service will be happy to help you.
What ingredients are part of your tattoo inks?
All documents about the tattoo inks in our product range can be found here.
Product damaged - what now?
You can easily file a complaint with us, and our dedicated customer service will take care of it. You can find all information about the rest of the process here.
Wenn du noch weitere Fragen hast, dann nutze ganz einfach dieses Kontaktformular. Wir melden uns werktags innerhalb von 24 Stunden bei dir.