Frequently Asked Questions

Just click “Forgot Password” here, enter the email address you used to register with us, and we'll send you an email that will allow you to reset your password.

You can change your billing address or password at any time under “My Account.”

If you have any questions, feel free to contact us at any time!

Are you a tattoo artist from southern Germany or just passing through? Then stop by our street shop!

Located right off the A8 (next to LEGOLAND) between Stuttgart and Munich.

Body Cult GmbH

Wilhelm-Maybach-Str. 1

89312 Günzburg

Tel.: +49 (0) 8221 257 330

Business hours: Mon–Fri: 9:00 AM–12:00 PM & 1:00 PM–5:00 PM

To give even first-time tattoo enthusiasts and tattoo customers the opportunity to access high-quality products, you can also register as a private customer in our online shop and gain access to select items!

If you've misplaced your invoice, you can request a new one by email at any time.

To do so, we'll need your name, customer number, date of purchase, and, ideally, the invoice number (or, if necessary, the exact amount listed on the invoice).

As soon as we have this information, we'll email you a new invoice.

No, unfortunately, you can only redeem one coupon per order when ordering online.

If you’d like to redeem another voucher, please let us know in advance by email or phone.

Important: We always need your order number and the second or third voucher code you’d like to redeem.

Please note: Redeeming a second voucher is only possible if payment hasn’t been made yet!

After you submit your order, you will receive payment details via email.

Once you have transferred the funds, please allow an additional 1–2 business days for the bank to credit the funds to our account.

As soon as we receive confirmation from the bank, your package will be on its way!

We always process refunds in batches in our accounting department, so this may take a few days.

However, you can expect the refund to appear in your account within the next 4–5 days.

Within Germany, your package should arrive within 3 business days of placing your order.

If you need your package sooner, we can offer you DHL Express shipping for a small additional fee.

See the “Payment and Shipping” section for more information about shipping your order!

As soon as your DHL package leaves our warehouse, you’ll automatically receive an email containing all the details, including a link to track your package’s status.

If you haven’t received this email, you can always send us a quick email or give us a call, and we’ll be happy to provide you with the tracking number!

We offer different shipping options depending on the country and weight. You can find a detailed list of all available shipping and payment methods under “Payment and Shipping.”

We offer free shipping on orders within Germany. This applies only to online orders shipped via DHL with a net order value of €150 or more, and via GLS with a net order value of €250 or more.

No, we don't have a minimum order amount. You can place an order with us even for small amounts.

You can find all the information you need under “Revocation rights for consumers.”

Please note that this right of withdrawal applies only to consumers; business customers are excluded.

If the contents of the shipment have been damaged or parts of the contents are missing, follow these steps:

Download the damage report form and fill it out completely.

Print out the form.

Now you can:

- either schedule a free pickup of the damaged shipment by calling the hotline at 0228-4333112.

DHL will then pick up the damaged package from the specified address (please include the printed damage report).

- or drop off the damaged package along with the printed damage report at a branch.

Note: The damaged package must always be handed over including all available shipment components.

After the damage has been assessed by DHL, the package will be returned to you. Unless you have requested that it be returned to the sender following assessment by DHL.

Click here for the damage report form.

Note: Damage or loss of contents must be reported to DHL within 7 days of delivery.

You can contact us here at any time; just have your customer number or order number ready.

We will then initiate an inquiry with DHL on your behalf:

What happens next?

1. DHL checks whether all the information required for the inquiry is available.

2. DHL will search for your package. Due to high volumes of packages, this step may take up to 3 weeks in some cases.

As soon as DHL has located your package or confirmed that it has been lost, they will contact us again and we can discuss the next steps with you.

If the shipment has not yet been delivered, we recommend first checking its status online via DHL Tracking.

In some cases, the shipment’s status may not update for several days. This usually means the package has been sorted out during the fully automated process at the distribution center.

Here are a few possible reasons why the delivery of your shipment is delayed:

• The address on the shipment is incorrect or incomplete (e.g., a transposed digit in the ZIP code or a missing house number).

• The shipping label was filled out by hand and is illegible.

• The shipping label has come loose from the package.

• The package’s packaging opened during transport or was slightly damaged on the outside and needs to be repackaged.

You can find help with tracking here.

Unfortunately, the address on the package cannot be changed once the package is already in transit.

However, if you are registered with DHL, you can still make changes to the delivery:

• Redirect to a Packstation or branch

  You can redirect the package to a Packstation until it is loaded onto the delivery vehicle.

• Deliver to a neighbor

  Until shortly before delivery, the package can also be delivered to a neighbor. This neighbor should live in the same building, right next door, or across the street.

The available services for the shipment are displayed in the package notification and the DHL tracking.

If you’re currently using an inkjet system, you’re used to extremely fine details and smooth gradients – similar to photo printing.

A tattoo stencil printer based on thermal technology works differently:
It transfers the design directly onto stencil paper, resulting in cleaner, more simplified lines.

The key advantage in daily work:
The design becomes slightly simplified and therefore more tattoo-friendly. Lines are clearer, less noisy, and often easier to apply accurately on skin.

You also benefit from:

• faster workflow (no drying time)

• high reliability without ink

• portability (ideal for studio & conventions)

• consistent results across multiple prints

For everyday studio use, thermal systems are often the more practical and efficient solution – even as an addition to an existing inkjet setup.

Browse our range of tattoo stencil printer here.